General Terms and Conditions for your booking with Bege Apartments

1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts concerning the temporary rental of furnished accommodations (hereinafter referred to as “apartment”) for use by the tenant as part of a short-term stay.

2. Contracting Parties and Subject Matter
The contracting parties are the landlord (“Bege Apartments”) and the respective tenant. The rental contract becomes effective upon confirmation of the booking. The sole subject of the contract is the temporary rental of the apartment for residential purposes.

3. Use of the Apartment
Use of the apartment is strictly limited to private or temporary business stays. Subletting, commercial use, or use by third parties is not permitted. The permitted number of persons is defined in the booking.

4. Booking, Payment, and Security Deposit
The booking is binding. Payment of the full rental amount is due no later than 7 days before arrival; otherwise, the booking may be cancelled. For bookings made less than 7 days before the arrival date, payment must be made immediately. Access to the apartment will only be granted once payment has been received. The landlord may require a security deposit, which will be refunded within 7 days after proper return of the apartment.

5. Check-in and Check-out
Check-in is possible from 3:00 p.m. on the day of arrival. Check-out must be completed by 11:00 a.m. on the day of departure. Late check-out may result in additional charges.

6. House Rules
a) Smoking is strictly prohibited in the apartment.
b) Pets are only allowed with prior written consent.
c) The apartment must be treated with care and left in a clean condition.
d) Noise disturbances – especially between 10:00 p.m. and 7:00 a.m. – must be avoided.
e) Damages or defects must be reported to the landlord immediately.
f) In the event of violations of the house rules, the landlord is entitled to terminate the stay without notice and/or charge appropriate additional costs.

7. Cancellation by the Tenant
If no right of withdrawal has been agreed or if such right has expired (e.g. end of the free cancellation period), and the landlord does not consent to a cancellation of the contract, the landlord retains the right to the agreed rental payment, even in the event of non-utilization of the service (no-show) or late cancellation.
The landlord will offset any proceeds from re-letting and any saved expenses. If the apartment is not re-let, the landlord may apply a flat-rate deduction for saved expenses. In such cases, the customer must pay 90% of the agreed rental price.
The customer may provide evidence that no loss occurred or that the claimed amount is excessive.
In the case of no-shows for guaranteed multi-day bookings, all subsequent nights will be cancelled from the first night onward. The guest is not entitled to these subsequent nights.
We strongly recommend taking out travel cancellation insurance.

8. Cancellation by the Landlord
The landlord is entitled to withdraw from the contract for good cause – e.g. in the event of force majeure, unforeseeable uninhabitability of the accommodation, or contractual violations by the tenant. Any payments already made will be refunded in full.

9. Liability
The landlord shall be liable without limitation for any damage resulting from injury to life, body, or health caused by the landlord.
The landlord shall also be liable for other damage caused by intentional or grossly negligent breach of duty by Bege Apartments.
For damage resulting from simple negligence, the landlord shall only be liable for typical and foreseeable damages, and only if such a duty is violated that is essential for the proper execution of the contract (cardinal obligation).
A breach of duty by the landlord shall also include breaches by legal representatives, employees, or vicarious agents.
Any further claims for damages – unless otherwise specified in these GTC – are excluded.
In the case of disruptions or defects in the services provided by the landlord, the landlord will make every effort to remedy the situation promptly upon receiving notification from the guest.
The guest is also obliged to contribute reasonably to the resolution of the disruption or defect and to minimize any resulting damage.
In addition, the guest must immediately notify the landlord of the possibility of any serious damage arising.

The landlord shall be liable for items brought into the accommodation in accordance with statutory provisions. Any claim shall be forfeited if not reported to the landlord immediately after knowledge of the loss, destruction, or damage, unless delayed notification has no impact on the clarification of the facts.

In the event that cash, valuables, or other items of particular value exceeding €800, or other belongings exceeding €3,500, are brought into the apartment, a separate written agreement with the landlord is required.
Unless such an agreement is made, the landlord assumes no liability for the loss, destruction, or damage of such valuables or belongings.

9.1 Parking Spaces
No safekeeping contract is concluded if a parking space is provided to the guest by the landlord, whether free of charge or for a fee.
This does not constitute any obligation to monitor the vehicle.
In the event of loss, theft, or damage to or by parked or maneuvered vehicles on the property or designated parking space, Bege Apartments shall only be liable in cases of intent or gross negligence.
The guest is required to report damage immediately. Obvious damage must be reported before leaving the parking space.
The landlord shall not be liable for damage caused solely by other guests or third parties.

9.2 Statute of Limitations
Any claims against the landlord shall generally expire within one year from the commencement of the statutory limitation period.
This does not apply to claims for damages resulting from injury to life, body, or health, or from grossly negligent or intentional breach of duty by Bege Apartments, or from the violation of a cardinal obligation.

9.3 Lost Property
The landlord assumes no liability for lost property, except in cases of intentional or grossly negligent breach of duty.
Lost property will only be returned upon request and at the guest’s expense, with an additional handling fee of €35.
The landlord agrees to store lost items for a maximum of six months. Thereafter, they will be disposed of.

10. Data Protection
Personal data required for the execution of the contract is processed in accordance with the General Data Protection Regulation (GDPR).
Further information can be found in our privacy policy at www.bege-apartments.de/datenschutz.

11. Right of Access
The landlord or an authorized third party may enter the apartment after prior notice, e.g. for maintenance or in cases of imminent danger.

12. Final Provisions
Any amendments or supplements to these GTC must be made in writing.
If any provision of these GTC is found to be invalid, the validity of the remaining provisions shall remain unaffected.

13. Jurisdiction and Applicable Law
German law shall apply. The place of jurisdiction – where legally permissible – is Düsseldorf.

Düsseldorf, 29.06.2025
Source: https://www.bege-apartments.de/de/agb